Privacy policy

We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send orders to you, let you know when it’s coming, and prevent fraud. We’d also like to use your data to keep you up to date with our latest news, offers, and events.

At the same time, we are committed to ensuring that your privacy and security are protected. Our website visitors and customers are our top priority and we want to keep you informed on various aspects relating to your information. This privacy policy explains how Moto Lounge uses and protects any information that you give us when you use this website. We may change this policy from time to time by updating this page, so please check back every now and then.

 

How do we use your personal information?

When shopping at the Moto Lounge website you might provide us with your data to complete a transaction, verify your credit card, place an order, contact us for any service inquires, arrange for a delivery or return a purchase, etc. This acts as an automatic consent to us collecting such data and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. This is usually a tick-box on check out, or if you register for our newsletter. If you have opted in but change your mind after some time, you can always unsubscribe. If you want all data to be completely removed, please contact us and we can remove your data records. Email us at info@moto-lounge.dk

Moto Lounge will not disclose any of your information to any third parties except in a situation where it is part of providing a service to you.

Your certain registered information may be left to external partners that process the information on our behalf. We use external partners - certain third-party service providers – for example for processing your order and enabling the payment process. These partners have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions. Other examples of third-party providers might be delivery companies we work with, professional service providers, such as advertising partners, website hosts, and others, who help us run the business; law enforcement and fraud prevention agencies, credit reference agencies, and similar. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms & Conditions.

 

What information do we collect?

Depending on what action you take on our website, we use your information in a number of different ways.

When you shop on our website we collect information such as your name, address, phone number, or email address. We also collect your payment information and payment history through Shopify (please note that we, at Moto Lounge, do NOT store ANY of your payment details and we CAN NOT view them at any time!). We also might collect some other relevant information, which you would be notified about. This information is needed to ensure we can deliver your purchase.

To provide you with the best shopping experience, help you check out easier, and enjoy your browsing experience we might collect information about your purchase history and saved items. This information includes things like information of what you have bought or stored in your shopping basket as well as email address or phone number.

If you will contact us for any service inquires, we collect your contact information such as name, address, email address, or telephone number, your order information (if there is any), and all correspondence regarding the case. This information is used to manage your matter, handle any claims and support your case in any necessary way via direct communication, email, chat functions, or social media.

If you subscribe to our newsletter, we will collect your email address to be able to send you emails and keep you up to date with our news. Please remember, this is only done with your active permission – if you opt-in for our email marketing when signing to the newsletter directly or indirectly (for example when participating in a competition where signing to the newsletter is one of the requirements). 

We also collect some analytic data such as pages you have visited on our website, the device type you used, or your location data. This serves as helpful tools for us to better understand how you use our website and how can we improve your experience in the future.

 

Customer Account

You have an option to create a customer account when you shop with us. In this way, we have your basic information and can best serve you as a customer in the future. With a customer account, you can easily follow your order and receive important information regarding the purchase. You can at any time log in to your customer account, view and change your information. You may also at any time terminate your customer account if wished to do so.

With a customer account, you do not automatically enroll in our newsletter. This can be done by active opt-in, and you can also actively opt-out of the newsletter at any time.

 

Newsletter

If you have agreed to receive our newsletter, we’ll send you emails concerning new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
You can stop these at any time by clicking ‘unsubscribe’ in any of the marketing messages you receive (typically be found at the bottom of an email) or by emailing us at info@moto-lounde.dk (please note this might take a few working days for us to remove you from the mailing).

When you sign up for our newsletter, we will register your name and email address. Your email address will not be disclosed to others unless you have consented. Your subscription to our newsletter and/or an account with us is our authority to process your personal information according to the regulations of GDPR (The General Data Protection Regulation (EU).

 

Remarketing & Online Advertising

We may occasionally use adverts and re-marketing adverts which will show across other websites, social networks, and apps that you visit. They may include products and services that we think might be relevant for, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies, or services that are offered by websites and social media networks.

 

Social Media

We are an interactive brand and love to have a conversation with our customers via social media. We also love seeing what our customers like, wear and how they share the word about Moto Lounge. This means that you might interact with us on various social media channels. If you do so, you are automatically consenting and allowing us to interact with you. An interaction can be defined as following our profiles on social media accounts, liking our content, commenting or tagging us in photos or posts as well as re-sharing our content. From this interaction, we may collect data that will help enhance your experience with us in the future.

We are always happy to see our customers tagging us in their content or using our branded hashtags. Such action is also considered interaction and in this way, you are consenting that we can re-share images or comments on the given media. If you are unhappy with us sharing your images or comments, please do let us know and we will remove the image.

 

Website Analytics

To improve your user experience on our website, we use web statistics on our website. This is to record the number of visits, where our visitors are coming from, and which pages they visit.

Moto Lounge ApS/ RGK Motorcycles is a data collector and controller for the information recorded about you. This information is not disclosed or sold to third parties (except for situations indicated in the above sections) and we do not register any sensitive personal information.

Under the GDPR regulations, you have the right to get access to the information recorded about you. If you wish to do so, please contact us at info@moto-lounge.dk.

 

Cookies and Social Plugins

Cookies are data stored on your computer when you visit our website. Cookies are not programs and do not contain viruses. A cookie is a small file that asks permission to be placed on your computer’s hard drive. The cookies used on www.moto-lounge.dk and www.moto-lounge.com are site functionality cookies, website Analytic Cookies, Segmentation and Targeting Cookies, Customer preference, and personalization cookies, Targeting or advertising cookies. These cookies are used in order to optimize our website and its functionality, thus making your visit as easy as possible. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website experience, tailored to your individual needs. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website visit. You can also always delete cookies from your computer. How to do that depends on your browser. Please check the “help” section in your browser which should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site. 

Moto Lounge is represented on several social media channels, including Facebook, Google+, Pinterest, Youtube, and Instagram. This is why we use social plugins. This provides our customers with the opportunity, for example, to share or like our content on different social media channels. You have the option to turn these social plugins off in your browser as well.

If you visit our website while you are logged into a social media site where we are also represented, social plugins can send information about you to these media sites. If you do not wish this, you should log out of social media before you visit our website.